Michigan residents will be charged 6% Michigan State Sales Tax.
If your package has been damaged in transit please contact us right away at 855-385-3100.
Any product may be returned within 30 days of purchase, provided it is in sale able condition in the the original sealed package. We do not accept returns of used vacuums. All returned products are subject to a 20% restocking fee. Please call 855-385-3100 for a Return Authorization Number and instructions. If your product qualified for promotional shipping we will deduct the shipping cost from the amount of your refund. Any items returned to our warehouse without an Return Authorization Number will not be returned and no credit will be given. Customer is responsible for return shipping costs.
Should you receive the incorrect item because of our mistake, please contact us immediately at 855-385-3100 so that we may arrange for free return shipping.
All returns must be shipped to Vacuum Doctor, 3911 Gull Rd., Kalamazoo, MI 49048. Please allow 1-2 weeks for processing.
Refused shipments / orders will be billed a 20% restocking fee and all related shipment costs. Shipments which are returned after three delivery attempts are considered a refused shipment and the charges described above will apply.
All of our machines carry the standard factory guarantees and warranties. If you cannot find an authorized dealer of that particular brand to repair your machine that is under warranty, you may send the product back to Vacuum Doctor and we will repair it for you. We do not warranty user damage. The freight to and from the Vacuum Doctor must be paid by the purchaser.